Effective Date: July 20, 2026 · Last Updated: July 20, 2026 · Next Review Due: January 20, 2027
These Terms of Service ("Terms") are a binding legal agreement between Sorin Systems LLC, an Arizona limited liability company ("Sorin Systems," "we," "us," or "our"), and you, the individual or entity using our Services ("you," "Client," or "your"). By purchasing, accessing, or using any of our Services — or by checking the agreement box at checkout — you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
IMPORTANT: These Terms include a binding arbitration agreement and a class action waiver in Section 22. Please read them carefully.
You must be at least 18 years old, legally able to enter into a binding contract, and acting on behalf of a lawful business to use the Services. You agree to provide accurate information when registering and to keep your Account information current. You are responsible for all activity under your Account, including activity by your employees, contractors, and any other authorized users.
We provide marketing technology, websites, automation, and related services to contractors and home-service businesses. The exact features available to you depend on your Subscription plan. We may add, modify, or discontinue features from time to time. We will not materially reduce the core functionality of your Subscription without notice.
We currently offer the following plans:
Subscriptions are available month-to-month or as a prepaid annual commitment. Pricing is subject to change. We will give you at least 30 days' notice of any price increase, which will take effect at the start of your next billing cycle.
In addition to your Subscription fee, you will incur usage-based charges for phone numbers, messaging, and voice services at the prevailing rates for those services. Rates are subject to change with 30 days' notice.
Digital wallet. You maintain a digital wallet balance for usage charges. When your wallet balance falls below the auto-top-up threshold, we will automatically charge your payment method to refill the wallet according to your selected preferences. You are responsible for monitoring your wallet and ensuring sufficient funds.
All payments to Sorin Systems are final and non-refundable, including Subscription fees, usage charges, and prepaid commitments. By signing up, you acknowledge that our products and Services are custom-built, immediately initiated upon payment, and non-reversible once delivery begins.
You agree not to initiate a chargeback or payment dispute for Services rendered. Filing a chargeback is a material breach of these Terms. We reserve the right to (1) submit evidence of contract acceptance, Platform usage, and delivery documentation to your card issuer; (2) suspend or terminate your Account; and (3) pursue recovery of the disputed amount plus all associated legal, collection, and administrative fees.
We may offer free trials, discounts, or promotional pricing from time to time. During a trial, limited setup may occur for information-gathering purposes; full Services are rendered only once paid billing begins. Promotional pricing applies for the period stated and reverts to standard pricing thereafter. Discounts do not modify any other term of this agreement.
Services are considered delivered and rendered once (1) the Client's website has been completed and made available, and (2) Platform and automation setup is finalized. Standard build time is 7–10 business days following receipt of your completed onboarding form. Login assistance and onboarding support may be provided but are not a prerequisite for fulfillment.
If a payment fails: (1) we will retry payment up to 4 times over 3 weeks; (2) if the balance remains unpaid 48 hours after the first failed attempt, your Account and Platform access may be suspended until the balance is paid; and (3) if the balance remains unpaid for 30 days, we may terminate your Account and delete or archive Client Content as described in Section 17. Suspension does not relieve you of the obligation to pay outstanding fees.
You may cancel your Subscription at any time through the Platform or by contacting support. Cancellation becomes effective at the end of the current billing cycle, and you will not be charged thereafter. Early cancellation does not entitle you to a refund of any prepaid amounts or unused portion of a prepaid term.
13.1 Our IP. The Platform, our software, our website templates, our automations, our marketing materials, our brand, and all underlying technology and intellectual property are owned by Sorin Systems or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform and Services solely for your internal business purposes during your Subscription. All rights not expressly granted are reserved.
13.2 Your Content. You retain ownership of your Client Content. You grant us a non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, and process Client Content as necessary to provide the Services and as permitted by our Privacy Policy.
13.3 Websites and Domains. Websites we build for you are provided under the license described in Section 13.1 and are hosted on our infrastructure. Upon termination of your Subscription, your right to use the website ends, and we are not obligated to transfer the website's source code, theme, or templates to you. You retain ownership of any custom Client Content you provided. If you registered your domain through us, ownership of the domain registration transfers to you upon request and payment of any applicable transfer fees.
13.4 Feedback. If you provide us with suggestions, ideas, or feedback, you grant us an unrestricted, perpetual, royalty-free license to use it without obligation to you.
You agree NOT to use the Services to: (1) send unsolicited messages, spam, or unlawful communications; (2) send messages without proper consent under the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, A2P 10DLC requirements, or applicable state laws; (3) violate the privacy of any individual or any state or federal privacy law; (4) send messages that are harassing, threatening, defamatory, fraudulent, obscene, or otherwise unlawful; (5) promote illegal activities or regulated industries that violate carrier policies; (6) reverse-engineer, decompile, or attempt to derive source code from the Platform; (7) resell, sublicense, or provide the Services to third parties without our written consent; (8) use the Services to compete with Sorin Systems or build a competing product; (9) circumvent any security measures, rate limits, or technical restrictions; or (10) upload viruses, malware, or any code intended to damage or disrupt the Services. We may suspend or terminate Accounts engaged in any prohibited activity.
15.1 You are responsible for your own communications. When you use the Platform to send SMS, MMS, voice messages, or emails to your customers and prospects, you — not Sorin Systems — are the sender. You are solely responsible for obtaining valid consent from every recipient, maintaining proof of consent, honoring opt-out requests immediately, including required disclosures, scrubbing against the National and state Do Not Call registries, complying with carrier rules (including A2P 10DLC registration), and complying with state privacy laws that apply to your processing of consumer data.
15.2 Privacy and data protection. If you upload personal information about consumers to the Platform, you act as the "controller" or "business" under applicable privacy laws and Sorin Systems acts as the "processor" or "service provider." By uploading personal information, you represent that you have provided all required notices, obtained all required consents, and have the legal right to upload and process the data.
15.3 You indemnify us for your communications. You agree to indemnify and hold Sorin Systems harmless from any claims, fines, penalties, or damages arising from your communications or your processing of consumer data, as described in Section 20.
We record sales, onboarding, and support calls between you and Sorin Systems for quality assurance, training, recordkeeping, and dispute resolution. We provide a verbal notice at the start of each call. By continuing the call, you consent to being recorded. If you do not wish to be recorded, please tell us at the start of the call.
17.1 Term. These Terms begin when you accept them and continue until your Subscription is terminated.
17.2 Termination by you. You may cancel at any time as described in Section 12.
17.3 Termination by us. We may suspend or terminate your Account and these Terms, with or without notice, if you breach these Terms, fail to pay amounts when due, we are required to do so by law, or you engage in conduct that creates legal, regulatory, or reputational risk for us.
17.4 Effect of termination. Upon termination, your right to access and use the Services ends immediately; we will retain Client Content for 30 days to allow you to export it, after which we may delete or archive it (you are responsible for exporting your data before termination); and any provisions intended to survive will continue.
18.1 SMS disclosure. By opting in to our SMS services, you agree to receive text messages related to notifications, marketing offers, account authentication, and other service-related communications. Message frequency may vary. Standard message and data rates apply according to your mobile carrier's terms. To opt out, reply STOP to any message; for assistance, text HELP.
18.2 Messaging consent. You must explicitly consent to receive messages from Sorin Systems, through our website sign-up forms, paper forms, or verbally through customer service.
18.3 Message delivery. Sorin Systems does not guarantee that messages will be delivered without delays or failures, which can occur due to factors outside our control such as network problems or device compatibility.
18.4 Compliance. You acknowledge that the messaging service must be used in compliance with all relevant laws, including those relating to privacy, telecommunications, and commercial communications.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. SORIN SYSTEMS DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, AND WE DO NOT GUARANTEE ANY SPECIFIC RESULTS, INCLUDING NUMBER OF LEADS, SALES, REVENUE, OR SEARCH RANKINGS.
You agree to defend, indemnify, and hold harmless Sorin Systems and its officers, directors, employees, contractors, and agents from and against any third-party claims, damages, liabilities, losses, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Services, your Client Content, your communications sent through the Services (including TCPA, CAN-SPAM, and CIPA claims), your processing of personal information, your violation of these Terms or any law, or your violation of any third party's rights.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (1) SORIN SYSTEMS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION; (2) OUR TOTAL CUMULATIVE LIABILITY WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100; AND (3) THESE LIMITATIONS APPLY REGARDLESS OF THE BASIS OF THE CLAIM AND ARE A FUNDAMENTAL PART OF THE BARGAIN BETWEEN US.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
22.1 Informal resolution. Before initiating any formal dispute, you and Sorin Systems agree to first attempt to resolve it informally by emailing hello@sorinsystems.com with a written description. If we cannot resolve it within 30 days, either party may proceed under this Section.
22.2 Binding arbitration. Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Phoenix, Arizona (or remotely, at the parties' agreement). Judgment on the award may be entered in any court of competent jurisdiction.
22.3 Class action waiver. YOU AND SORIN SYSTEMS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.
22.4 Carve-outs. Either party may bring (a) an individual action in small claims court, or (b) a court action seeking injunctive or equitable relief for infringement or misappropriation of intellectual property.
22.5 30-day right to opt out. You may opt out of this arbitration agreement by emailing hello@sorinsystems.com within 30 days of first accepting these Terms with the subject line "Arbitration Opt-Out," including your name, business name, and a clear statement that you want to opt out. Opting out will not affect any other provision of these Terms.
These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law principles. Subject to Section 22, any action that is not subject to arbitration must be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and the parties consent to personal jurisdiction and venue there.
Neither party will be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, government actions, internet or telecommunications failures, third-party platform outages, or labor disputes.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets without your consent.
We may provide notices to you by email to the address on your Account, by posting in the Platform, or on our website. You may provide notices to us at hello@sorinsystems.com.
We may modify these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on the site at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes your acceptance of the updated Terms.
These Terms (together with the Privacy Policy and any order form) are the entire agreement between you and Sorin Systems and supersede any prior agreements on the same subject. If any provision is found unenforceable, the remaining provisions remain in effect. Failure to enforce any right is not a waiver of it. These Terms create no third-party beneficiary rights. The parties are independent contractors. Sections that by their nature should survive termination will survive. Section headings are for convenience only.
By purchasing any Services from Sorin Systems or checking the agreement box at checkout, you confirm that you have read, understood, and agree to these Terms of Service; you accept our No Refund policy; you waive the right to initiate chargebacks for Services rendered; and you agree to the binding arbitration agreement and class action waiver in Section 22 (subject to your right to opt out within 30 days).
Sorin Systems LLC
Email: hello@sorinsystems.com
Web: sorinsystems.com
Sorin Systems is headquartered in Phoenix, Arizona.